Privacy Policy
For your convenience our Policy is divided into the following sections
Who are we and how to contact us?
What data, for what purposes, for how long, and based on what grounds do we process as Controller?
How do we store your personal information?
Who do we share your data with?
Ibisse FZC-LLC is committed to protecting Your privacy.
This Privacy Policy explains how we handle data in accordance with the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (hereafter, UAE Law N 45 / 2021), including what we collect and how we obtain it, how we use it, when and in what case we disclose it, and some of your options for managing your data with Ibisse FZC-LLC with regard to our services.
Ibisse FZC-LLC is incorporated in the United Arab Emirates having registered office at UAE, Sharjah, Sharjah Publishing City Free Zone, Business Center.
The words “we”, “our”, “us” refer to Ibisse FZC-LLC.
Our Data Protection Officer is Anaita Andikkhou. You may contact them by emailing our Data Protection Officer email address: [email protected].
If you have questions, please contact us at [email protected].
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Purpose of Processing |
How we collect the data |
Data Subjects: Categories of Data |
Storage Period |
Legal Basis |
|
Onboarding |
Directly from you
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Our website visitors: Contact information provided by you before you start using the Service, such name; mobile number; email address; telegram nickname. Our Customers: Email. Authorized persons: name, surname; date of birth; place of birth; ID; mobile number; address of residency; address of citizenship; PEP status; base for authorization; email. Beneficiary: name, surname; date of birth; place of birth; ID; address of residency; address of citizenship; PEP status; share in company; source of wealth; source of fund; experience. |
Five (5) years after onboarding |
The Processing is necessary to fulfil obligations imposed on us by the legislation of UAE (art. 4(10) UAE Law N 45 / 2021)
|
|
Service provision |
Directly from you |
Customer: Email. Customer’s assistants: Email; mobile number; name. |
Until the termination of a contract or until the deletion of an account whichever happened earlier, and within the terms specified by law |
Processing is necessary to perform a contract to which the Data Subject is a party or to take, at the request of the Data Subject, procedures for concluding, amending or terminating a contract (art. 4(9) UAE Law N 45 / 2021) We will not be able to provide you with our service if you fail to provide the data |
|
In-service communication, such as communication with the support team |
Directly from you Automatically through your use of our service |
Our users: Data about your account and data from the message to the support; email.
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Until the termination of a contract or until the deletion of an account whichever happened earlier, and within the terms specified by law |
Processing is necessary for the performance of a contract to which you are a party (art. 4(9) UAE Law N 45 / 2021) We will not be able to provide you with our service regarding to consumer support if you fail to provide the data |
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To better understand your preferences, to help you navigate our website, to personalize and provide a more convenient experience to you, to analyze which pages you visit, and to measure advertising and promotional effectiveness |
Automatically through your use of our websites |
Our website visitors: IP-address, OS type and version, browser type and version, type of device and its display resolution. |
2 years or until you withdraw your consent whichever happened earlier |
Your consent to store cookies in your browser You may withdraw your consent at any time by changing the settings of your web browser as set in our Cookie Policy |
1
Your information is securely stored on our services located in the United Arab Emirates.
We keep your personal information for the time period specified above for each type of data. We will then dispose this information by deleting rows from the database.
In cases specified by the legislation of UAE or other applicable law we may store and handle your personal information after achieving the original purposes of data processing or the end of time period specified above.
According to art. 4(8) UAE Law N 45 / 2021 we reserve the right to extend the term of storage your data if we have any reasons to consider that the processing is necessary to initiate or defend against any actions to claim rights or legal proceedings, or related to judicial or security procedures. According to the art. 473 of the Federal Law No. 5 on 1985/12/15 On the Civil Transactions Law of the United Arab Emirates the limitation period for civil claims for rights arising from contractual relationship is fifteen (15) years.
We use third-party service providers to help us provide the Services and give support.
They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party.
We prohibit our service providers from selling data they receive from us or receive on our behalf.
We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law). For example, we may use a company to help us provide client support. The information they may receive as part of providing that support cannot be used by them for anything else.
We contractually oblige our service providers to provide sufficient guarantees to apply technical and organisational measures in a manner that ensures that the processing meets the requirements, rules and controls stipulated in UAE Law N 5 / 2021, and other applicable legislation, statutory instruments, administrative acts and guidelines.
Acting as Controller we share your data with the following processors and categories of processors:
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Processors, their Location and the Link to Privacy Policy / Website if applicable |
Purpose of Transfer |
Safeguards for restricted transfers (outside the UAE) |
|
Microsoft Ireland Operations Limited |
Hosting Service Provider |
Adequate country |
|
Sum and Substance LTD, UK |
Remote identity verification, fraud prevention, enforcement of AML/CFT laws and regulations, internal risk management and due diligence procedures |
Adequate country |
|
amoCRM JSC |
CRM Provider |
We use International Data Transfer Agreement to ensure that your data is properly protected |
|
Roistat Inc. |
Web Analytics Service Provider |
We use International Data Transfer Agreement to ensure that your data is properly protected |
|
Meta Platforms Inc. |
Web Analytics Service Provider (Facebook Analytics) |
We use International Data Transfer Agreement to ensure that your data is properly protected |
|
Yandex Oy |
Web Analytics Service Provider (Yandex.Metrika) |
Adequate country |
|
Google LLC (the USA) |
Web Analytics Service Provider (Google Analytics) |
We use International Data Transfer Agreement to ensure that your data is properly protected |
We do not make any automated decisions about you that would result in legal or other similarly significant effects on you.
You have the following rights under the UAE Law N 45 / 2021 concerning personal data: the right to obtain information (art. 13), right to request personal data transfer (art. 14), right to correction or erasure personal data (art. 15), right to restrict processing (art. 16), right to stop processing (art. 17), right to processing and automated processing (art. 18).
You may also exercise the mentioned rights by contacting us via email at [email protected].
You also have the right to lodge a complaint with the UAE Data Office if you have reasons to believe that your personal data has been processed unlawfully or any of your rights as a data subject violated. The procedures and rules regarding to complaints are to be established by the UAE Data Office.
We regularly update this Policy in case there are significant changes in the way we process your personal data.
You will receive a notification prior to such significant changes become effective by email if you provided us with your email address or by pop-up notice on our website.